HAVE A QUESTION?  

 

General Information
What is ATIRAcredit?
What are the benefits of having a Business card?
What features are provided with my Business card?
I noticed a Fuelman discount on my statement - how did I get these savings?
How do I transfer another credit card balance to my ATIRAcredit card?
What is APR and how do I find my APR information?
What is my line of credit?
What is a minimum monthly payment?
Who do I talk to if I need help understanding my credit card statement?
I have a dispute on my credit card statement, what do I do?
How does ATIRAcredit keep my personal information safe?
I am traveling internationally, can I use my ATIRAcredit card?
Can I add an additional employee to my ATIRAcredit account?
What is My Card Info?

 

Rewards
What rewards do you offer?
How do I redeem my rewards?
Do my employee cards earn rewards? 

Activation and Use
How do I activate my account?
My card has been lost/stolen, what should I do?
How do I make a cash advance?
I think I have fraud on my account, what should I do?

How can I get my credit limit increased?
How can I pay my credit card bill?
 

Account Access
I forgot my account password or user name, how do I get a new one?
How do I make a cash advance?
How do I get a personal identification number (PIN)?
 

General Information

What is ATIRAcredit?  Your financial institution has partnered with ATIRAcredit to provide you with a Business MasterCard.  Your relationship with your financial institution is unchanged and you are still able to make payments at your branch.  In addition, ATIRAcredit also gives you added credit card benefits such as 24/7 customer service, online account information, a generous rewards program, and free employee cards.

What are the benefits of having a Business card?  Your business card gives you the prestige of having a professional card with a generous rewards program.  It also combines great benefits such as Zero Liability fraud protection and a $250,000 travel insurance policy that is automatically added when you use your ATIRAcredit Business MasterCard. Your business card also offers all of the premium benefits provided by MasterCard. You'll receive MasterRental Insurance, Purchase Assurance Coverage, Extended Warranty Coverage, MasterCard Global Service, and more. For full details, visit www.mastercard.com/us/business/en/pdf/Commercial_GTB.pdf

What features are provided with my Business card? Your ATIRAcredit Business card gives you all the financial management tools you need to stay in control. Its robust features and online functionalities give you the ability to assign credit lines on employee accounts, view activity across all cards under your account, make one monthly payment, and set spending alerts. Your online account also gives you access to real-time transactional data, historical views, and reports for planning and budgeting purposes - turning expense information into business intelligence.

I noticed a Fuelman discount on my statement - how did I get these savings? Just by using your ATIRAcredit Business card, you'll enjoy automatic rebates up to 20% at merchants businesses use most, including participating brand name gas stations, hotels, restaurants and more. You won't need any coupons or codes - these savings will automatically appear on your statement. To learn more about your savings or to register your card, visit www.easysavings.com.

How do I transfer another credit card balance to my ATIRAcredit card?  Your ATIRAcredit card allows you to consolidate all of your credit card bills onto one low interest card.  You may transfer a balance by calling cardmember service; be sure to have the billing information on the card that you wish to transfer the balance from, as well as your ATIRAcredit card number.

What is APR and how do I find my APR information?  APR is annual percentage rate, this is the amount of interest that is billed to your account for the convenience of utilizing your credit line.  There is at least a 20-day grace period during which no interest will be charged on that month’s merchandise purchases.  Please note that cash advances do not have a grace period.  Your APR is variable, tied to The Wall Street Journal Prime Rate.  To view your current APR, please sign into My Account.  Please review your card agreement and welcome letter for complete APR details.

What is my line of credit?  This amount is listed in the upper right-hand corner of the document sent with your card.  Additionally, your line of credit is listed on each of your statements.  You may also sign into My Account to view your credit line and the balance remaining for purchases and cash advances.

What is a minimum monthly payment?  This amount is the monthly minimum you must pay to keep your account in good standing.  This minimum amount is clearly stated on each statement and is equal to 2% of the new balance but at least $40.  If the new balance is less than $40, then the minimum payment would be equal to the new balance.

Who do I talk to if I need help understanding my credit card statement?  If you have questions regarding your statement or if you feel there is an error please contact cardmember service.

I have a dispute on my credit card statement, what do I do?  If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps.  First, double-check your receipts and check with other employees on your account. Second, contact the merchant where the purchase originated.  Finally, if you are unable to resolve your dispute with the merchant, please contact cardmember service for assistance.

How does ATIRAcredit keep my personal information safe?  Your account safety is our primary concern.  Please refer to our privacy pledge and security page for specific policies and information.

I am traveling internationally, can I use my ATIRAcredit card?  Your card will work in most countries.  Due to fraud trends, we may restrict transactions in certain countries.  As a fraud protection measure, we do strongly recommend that you call our cardmember service number prior to your departure.  When traveling internationally please use the direct dial number of 00-1-515-457-5568.  The toll free number will not work outside the United States.

Can I add an additional employee to my ATIRAcredit Business account?  Yes, please call cardmember service.  They will quickly gather the necessary information from you and send out the new card. There is no fee for adding an additional employee.

What is My Card Info? By clicking My Account and enrolling your card in My Card Info, you'll gain access to many features to help manage your business card online. With My Card Info, you can view statements, balances, and transactions or make payments and redeem rewards.

Back to top


Rewards

What rewards do you offer?  ATIRAcredit offers a full and generous rewards program.  You may choose from cash, merchandise or travel rewards, just to name a few. 

How do I redeem my rewards?  Please sign into My Account for full details.

Do my employee cards earn rewards? Yes, with the ATIRAcredit Business card you'll earn reward points on every purchase with every card under your account. As the business owner, you can even choose to have the rewards earned on employee cards roll up to your card.

Back to top


Activation and Use

How do I activate my account?  When you receive your card, please call our special activation hotline at 888-691-8661 from your home phone.  Once your card is activated, don’t forget to register at My Account for full online access. 

My card has been lost/stolen, what should I do?  Please call (888) 4-ATIRA-1 (888-428-4721)  immediately to report your lost card.  Our cardmember service team will disable the card limiting unauthorized spending.  To better assist us in servicing your account, please let us know where and when your card was lost/stolen and the last authorized transaction on the card.

How do I make a cash advance?  There are two convenient ways to get cash from your ATIRAcredit card. You may visit your local branch or call (888) 4-ATIRA-1 to request a PIN to make withdrawals from any ATM.

I think I have fraud on my account, what should I do?  Please call (888) 4-ATIRA-1 immediately to report any fraud. 

How can I get my credit limit increased?  ATIRAcredit proactively adjusts your credit limit in response to your credit score.  Maintaining a high credit score will earn you a higher line of credit.  In the event you need a credit limit increase, please call cardmember service to request the additional amount. 

How can I pay my credit card bill?  You may mail your payment to the payment address, sign into My Account to make an electronic payment, drop it off at your local branch, or add autopay for your convenience.

Back to top


Account Access

I forgot my account password or user name, how do I get a new one?  In the event you are unable to log into your account online please re-enroll your card through My Account.

How do I make a cash advance?  There are two convenient ways to get cash from your ATIRAcredit card.  You may visit your local branch or call to request a PIN to make withdrawals from any ATM.

How do I get a personal identification number (PIN)?  As a security measure to protect you,  personal identification numbers (PINs) are not created unless they are requested.  To request or to change your PIN, please call cardmember service
 

Back to top

Home | Privacy | Security | Email Privacy
The ATIRAcreditTM card is issued by TMG Financial Services pursuant to a license by MasterCard International Incorporated. MasterCard, Platinum MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. ©2014, TMG Financial Services, Inc. ATIRA® is a registered service mark and ATIRAcreditTM is a service mark of The Members Group, LLC.